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Accent Masking Software Aims to Smooth Call Center Interactions

(12 Ay, 11 Gün önce) 89 İzlenme 0 Yorum
A California tech startup is using artificial intelligence, or AI, to mask the accents of call center workers to reduce discrimination, but some say diversity is being erased
A California tech startup is using artificial intelligence, or AI, to mask the accents of call center workers to reduce discrimination, but some say diversity is being erased.

Matt Dibble has the story..

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